Compass
Compass is a services organization designed to help companies navigate the order-to-cash sales cycle. We provide Guidance, Focus and Results across the Account Receivables spectrum of Credit and Collections. Combined with our related businesses, Seafax and Alliant Trade Solutions, we have been providing information, protection and receivables management services for over 30 years. We have thousands of customers across multiple industries including Food, Energy, Transportation and Textiles.
We are not in the outsourcing business, we are in the specialization business. We help our customers manage their receivables more effectively by putting our experienced personnel to work for them. We pride ourselves on customized, personal solutions that deliver results .
All of our employees are proudly located in our corporate offices in Portland, Maine.
CUSTOMERS
CUSTOMERS
CUSTOMER BASE
Process New Customers
We will process and evaluate new customer accounts based on the Credit Policy we put in place. Each new account will be assigned a risk adjusted credit limit.
Monitor Customer Base
Compass will reduce the chance for bad debt by monitoring your accounts receivable base for changes in payment habits or buying patterns. You will be notified of any changes.
Order Hold & Release
At your request, we will monitor and hold any orders that exceed agreed upon payment limits or their assigned credit limit. Individual orders will be assessed in real time and released upon review by our Credit Personnel.
Credit Insurance Policy Management
Compass will manage the daily activities of your credit insurance policy, including additions and deletions from coverage, oversight of Discretionary Limits and Past Due reporting.
Collection Services
Our Proprietary AIM System
Our Collections Services are powered by our proprietary, Accelerated Invoice Management System (AIM). Built to integrate with multiple user systems, it allows us to create individual client profiles, deliver customized reporting and manage our work flow.
Personalized Contact Scheduling
We will work with you to determine when you would like us to communicate with your customers. We do this on a per customer basis, to ensure your valuable customers are handled your way.
Electronic/Voice Communication
Once we have the schedule completed, we design electronic and voice communication scripts that are approved by you. All customer communication will be in the name of your company. Our contact rate increases, as invoices age. Our goal is to identify problem invoices quickly and get you paid faster.
Accelerated Invoice Management System (AIM)
CONTACT
SCHEDULING
VOICE
COMMUNICATION
REPORTING
STRATEGY
APPLICATION
PROCESS
PARTY
COLLECTIONS
Customized Reporting Strategy
Our automated system is capable of generating customized reporting to fit your needs. We develop our reports around the goals of the program. This is how we communicate our results to you.
Cash Application Process
As requested by you, we can manage the Cash Application Process for you. An integral part of any Accounts Receivable process, the posting of payments accurately and on a timely basis is critical.
Third Party Collections
Sometimes customers will not respond to traditional contact methods. After consulting with you, we would turn the invoice over to our in-house collection agency. All communication to your customers is done in the name of Compass Collections. Through our related businesses, Seafax and Alliant Trade Solutions, we have over 30 years of innovative debt recovery experience across multiple industries nationwide.